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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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AI is transforming contact centers. Cut call volume, and stay ahead.

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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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15 Must-Try AI Tools for Education in 2025

15 Must-Try AI Tools for Education in 2025

by Paulina Major | Jan 13, 2026

Recap: Forging Deeper Connections with Students During Uncertain Times

Recap: Forging Deeper Connections with Students During Uncertain Times

by Team Capacity | Sep 23, 2021

Capacity’s recent webinar outlined how this AI-powered support automation platform benefits colleges. Review our recap for more details.

5 Ways to Use a Chatbot for College Admissions

5 Ways to Use a Chatbot for College Admissions

by Team Capacity | Jul 14, 2021

Discover how to use AI-powered chatbots to assist prospective students in the admission process and increase student retention rates.

10 Tech-Focused Universities Leading in Innovation

10 Tech-Focused Universities Leading in Innovation

by Team Capacity | Nov 19, 2020

Check out this article if you’re interested in discovering how these universities are leading the way with tech.

Nine EdTech Solutions That Simplify Remote Learning in Higher Ed

Nine EdTech Solutions That Simplify Remote Learning in Higher Ed

by Team Capacity | Oct 22, 2020

Discover and explore some examples of what lies ahead in remote learning for higher ed institutions.

How Capacity is Powering Higher Education Institutions: In-Person, Online, and Hybrid

How Capacity is Powering Higher Education Institutions: In-Person, Online, and Hybrid

by Team Capacity | Jul 2, 2020

Innovative and revolutionary approaches to student learning, can provide students and administration with instant support.

Artificial Intelligence for Education

Artificial Intelligence for Education

by David Karandish | Nov 5, 2018

There’s no shortage of speculation on how artificial intelligence will impact how we teach and how we learn.

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