Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI diatribe leader looking to discuss AI adoption hesitations and opportunities for businesses. In the interview she offers real-world solutions to help organizations across industries build smarter, more efficient operations.
Looking for a quick read? Here are the three big takeaways:
Takeaway 1: Let go of the “data isn’t ready” excuse
We see it all the time at Capacity: companies delay AI implementation waiting for perfect data. But in practice, your data is probably cleaner and more structured than you imagine.
- Starting with modest, high-impact tasks—like internal authentication or email tracking—can yield quick ROI.
- Don’t get paralyzed by waiting for data perfection; real progress comes from deploying what you already have.
Takeaway 2: AI is a force multiplier
AI shouldn’t replace your team—it should help teams do their best work. For example, with AI-powered tools and automation, Capacity has helped users:
- Slash call center response times in half
- Double email conversion rates using intelligent AI agents
The real magic happens when teams embrace AI as a partner, turning staff into “internal superheroes” who outpace what was possible before.
Takeaway 3: Start simple, scale fast
Start with an intentional and consultative, use-case–driven approach:
- Don’t boil the ocean—choose narrow, high-value automations and workflows
- Let early wins build momentum and trust
- As adoption spreads, scale capability across departments methodically
Measured, meaningful wins drive real momentum—and guard against the trap of overpromised, underdelivered “pilot projects.”
So, where do you go from here?
The playbook is straightforward:
- Stop overthinking your data quality
- Lean into automation to enhance—not replace—your people
- Focus on bite-sized AI at first, then scale based on results
If you’re still hesitating, remember: your competitors aren’t waiting. It’s time to move from fear to force multipliers—and build AI-powered momentum.
Thanks for having us, AI Diatribe!
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