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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
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Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition

by Team Capacity | Oct 16, 2025

Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition

Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition

by Team Capacity | Sep 12, 2025

Capacity Secures $92M in Investments and Acquires Call Criteria and Verbio Technologies

Capacity Secures $92M in Investments and Acquires Call Criteria and Verbio Technologies

by Carey Morgan | Aug 7, 2025

Capacity Named to 2025 KMWorld AI 100 List

Capacity Named to 2025 KMWorld AI 100 List

by Carey Morgan | Jul 9, 2025

Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.

The Future of Capacity: CEO Insights

The Future of Capacity: CEO Insights

by Team Capacity | Apr 8, 2025

In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to reduce costs, optimize operations, and create better experiences.

Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

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Sales & Marketing

HR & Ops

IT Support

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Banking

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Mortgage

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Conversational AI

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Security

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Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

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Scheduling

Surveys

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Solutions +
Team ›

Contact Centers

Customer Support

Sales & Marketing

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See All

Industry ›

Banking

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Software

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See All

Use Case ›

Authentication

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Lead Generation

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