AI Powers Faster Resolutions. Period.

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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

Request a Demo

Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

Sites & Articles

Suggestions

AutoQA

Automations

Dev Platform

Workflows

Campaigns

CPA

CRM

Scheduling

Surveys

Payments

Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

ROI Calculator

Blog

Events

Guides

Support

Webinars

eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

AI Powers Faster Resolutions. Period.

Capacity blueprint promotional graphic
Get Your Blueprint Now
Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
Products⌄

Automate support for customers and teams

Capacity product interface
Request a Demo
Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
Chat Email SMS Voice Web
Answer Engine Coach Cobrowse Helpdesk LiveChat Knowledge Base Monitoring Recorder Replay Sites & Articles Suggestions AutoQA
Campaigns CPA CRM Scheduling Surveys Payments
Automations Dev Platform Workflows
Solutions⌄
Industry Use Case Team
AutomotiveBeautyBPOCPGRetail/EcommerceEducationBanking/Credit UnionsInsuranceSee all →
AuthenticationBenefits AdministrationCall CoachingCall QACampaignsEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support
Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all →
Customers
Resources⌄
ROI Calculator Blog Events Guides Support Webinars
Capacity ebook cover
eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
Company⌄
About Us Careers Contact Ethics Legal Newsroom Partners
Capacity team group photo

Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
Calculate Your ROI Request a Demo
  • Platform
    • Intelligent Virtual Agents
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    • Conversational AI
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    • Security and Integrations
  • Products
    • Deflection
      • Social
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      • Cobrowse
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    • Process Automation
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        • Email Automation
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      • Sales & Marketing
        • Campaigns
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  • Customers
  • Resources
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Rushing Toward the Spring Home Buying Season

Rushing Toward the Spring Home Buying Season

by Team Capacity | Mar 10, 2021

Our guest blogger, Rick Grant, explains how the buying season is going to change in Spring 2021.

Managing a Remote Team From a Personal Perspective

Managing a Remote Team From a Personal Perspective

by Team Capacity | Mar 4, 2021

James Cain, Software Engineering Manager at Capacity, shares hacks to managing a remote team.

The Effects of Fewer Meetings Inside and Outside of the Workplace.

The Effects of Fewer Meetings Inside and Outside of the Workplace.

by Team Capacity | Mar 3, 2021

Discover how three different organizations have benefited from limiting meetings.

ReCap: KMWorld Webinar: Top Trends for Knowledge Management

ReCap: KMWorld Webinar: Top Trends for Knowledge Management

by Team Capacity | Mar 2, 2021

Discover the top trends of knowledge management and implement them in your organizations to provide a perfect experience.

Promoting From Within: Sammie Stephens

Promoting From Within: Sammie Stephens

by Team Capacity | Feb 16, 2021

We asked our team member, Sammie Stephens, a few questions to highlight her new role, experiences, and goals.

3 Benefits of Capacity Shared During OriginatorTech

3 Benefits of Capacity Shared During OriginatorTech

by Team Capacity | Feb 15, 2021

In a 20-minute demo, our CEO, David Karandish, revealed how Capacity’s features can enhance the way teams work.

Wondering What Will Change Next in Mortgage

Wondering What Will Change Next in Mortgage

by Team Capacity | Feb 10, 2021

Our guest writer, Rick Grant, shared his insight on change in the mortgage industry.

The Benefits of Leading an Agile Marketing Team

The Benefits of Leading an Agile Marketing Team

by Team Capacity | Feb 4, 2021

To set your team members up for success, consider adopting an agile approach to marketing.

Promoting From Within: Bas Slats

Promoting From Within: Bas Slats

by Team Capacity | Feb 2, 2021

We asked our team member, Bas Slats, a few questions to highlight his new role, experiences, and goals.

The Need for a Scalable Workforce

The Need for a Scalable Workforce

by Team Capacity | Feb 1, 2021

As we head into a new future of work, a scalable workforce strategy brings many benefits to your business.

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Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

Industry

Banking

Healthcare

Mortgage

Software

Education

Use Case

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources

ROI Calculator

Blog

Customers

Events

Guides

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Voice Shop

Videos

Webinars

 

Company

About us

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Contact

Ethics

Legal

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Platform +

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Products +
Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Solutions +
Team ›

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

See All

Industry ›

Banking

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Mortgage

Software

Education

See All

Use Case ›

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

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Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources +

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