Why Enterprise Search Doesn’t Work Like Google (And Why That’s Holding Back Your Customer Experience)
For more than a decade, I’ve worked at the intersection of AI, enterprise data and customer experience. During…
Most Recent Articles
Playing Two Truths and a Lie with LLMs
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a…
Johnsonville’s AI Advantage: How an Answer Engine Solved a Data Overload Problem
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of…
Why Call Centers Need an Answer Engine®
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls,…
RAG vs ChatGPT
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been…