How to use Capacity’s ROI Calculator
TL;DR Capacity's ROI calculator helps contact centers and customer support leaders to project potential cost-savings with new AI…
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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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TL;DR Capacity's ROI calculator helps contact centers and customer support leaders to project potential cost-savings with new AI…
TL;DRQuick definitions for 3 key customer experience metrics: Customer satisfaction (CSAT) measures sentiment and feelings about specific interactions,…
TL;DRAdding a personal touch to customer service experiences in retail can make all the difference when it comes…
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TL;DR A customer experience team analyzes customer data and feedback to improve every touchpoint across the customer journey.…
As much as generative AI has been in the news and industry publications, you’d be forgiven for thinking…
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TL;DR A helpdesk ticket centralizes tracking by acting as a digital record capturing essential details like user information…
TL;DR AI agents are revolutionizing the way retailers connect with customers, optimizing operations and maximize revenue. Read to…
TL;DRAI in utilities allows providers to enhance customer support, streamline operations and meet fluctuating demand. Discover the benefits…
The mortgage industry is beginning to embrace automation and this blog post from Capacity illustrates 10 reasons why.
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already…