Can chatbots process loan applications?

Absolutely. The mortgage loan process can be cumbersome and even painful in some cases. However, customers are used to getting what they want in a tap or click. Chatbots can help to meet consumer expectations by collecting all the necessary forms through automated chat. In fact, chatbots can guide the customer through the form-filling process —24/7. Once the forms are filled, they can be routed to the right individuals and departments for further validation.