AI-enabled bots can help reduce human intervention across specific management processes such as loss mitigation and asset management. Further, they can work to offer options based on need. Therefore, AI loss mitigation can help to ease any potential embarrassment customers face when they’re in default.
So, yes, AI-enabled bots can address delinquent customers while helping to make them more responsive to a due collection. Some customers may feel more comfortable interacting with AI than with a human agent when discussing sensitive topics.