What is ASR and How Can It Help My Business?
In today’s digital age, businesses are constantly seeking innovative ways to improve customer experience and streamline their operations.…
Most Recent Articles
3 Ways AI Has Improved Voice Recognition for Customer Support
New AI advancements are powering a new way of doing customer support. Learn how voice recognition improves CX.
What is NLP and How Does It Improve CX?
Learn how NLP uses AI to process text and speech, improve CX, and boost business outcomes.
3 Natural Language Processor Techniques for Boosting CX
Boost CX with these 3 best practice natural language processor techniques.
Why NLP AI is the Key to Better Customer Support
A competitive business environment means that exceptional customer support is critical for business success. With advancements in technology,…
The Best Call Center Platforms: What Are They Missing?
What features should the best call center platforms all include? Read our guide to compare solutions.
Text to Speech: The Ultimate AI-Powered CX Boost
Text to speech technology boosts support strategies for better team efficiency and seamless CX.
3 Ways Speech Synthesis Can Improve CX
Learn how speech synthesis makes support more efficient and effective while boosting CX.
Guided Conversation Chatbots: Why Every Business Needs Them
A guided conversation chatbot can exist on an external website or internal (inside of an account) that allows…
Capacity Named to 2024 KMWorld AI 100 List
Capacity has been named to the 2024 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
Your 7-Step Guide on How to Automate Scheduling to Simplify Your Operations and Improve Your Customer Service
When it comes to knowing how to automate scheduling and workflow processes for your business operations, sometimes our…
Self-Learning Chatbot: The Ultimate Guide (2024)
Chatbots have existed for a considerable amount of time and have now become a crucial component of customer…