How to Choose a Chatbot Vendor in 2023
AI chatbots have been rising for years and are expected to become even more popular. So much so…
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Transforming Your Business with Conversational RPA: The Future of AI Automation
As we plunge into the digital age, it’s more apparent that companies must keep up with the rapid…
The Top 5 Benefits of Using Chatbots in Customer Service Teams
We get it; customer service teams are often under pressure to ensure that customer satisfaction is their top…
The 7 Best Chatbot Software Companies In 2024
Imagine a world where businesses instantly respond to customer inquiries, no matter the time of day or how…
How to Drive Revenue from Contact Centers with Proactive Campaigns
With AI and Automation, organizations can drive revenue from Contact Centers.
5 Reasons You Need a Cloud Based Call Center
Businesses looking to offer more seamless, efficient support can benefit from cloud based call centers.
The Best Call Center Platforms: What Are They Missing?
What features should the best call center platforms all include? Read our guide to compare solutions.
The ROI of Conversational AI: A Tale of More Than Just Numbers
In the heart of the city stood a bustling contact center, a hub of endless calls and queries.…
Guided Conversation Chatbots: Why Every Business Needs Them
A guided conversation chatbot can exist on an external website or internal (inside of an account) that allows…
Capacity Named to 2024 KMWorld AI 100 List
Capacity has been named to the 2024 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
Your 7-Step Guide on How to Automate Scheduling to Simplify Your Operations and Improve Your Customer Service
When it comes to knowing how to automate scheduling and workflow processes for your business operations, sometimes our…
Capacity Deepens Voice and Contact Center Capabilities with Two Acquisitions
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings.