We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners. The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned...
Without customers, your business wouldn’t exist. But their expectations can be tough to meet and surpass, especially with a busy team. It’s not enough just to serve your customers—you need to make sure they’re satisfied with how you serve them, too. Customer service...
Ever since the launch of generative AI, business leaders keep asking: How can I build an AI strategy? AI is capable of accomplishing more and more each day. It can be an effective, reliable tool for businesses hoping to increase efficiency, scale operations, or...
If your team is struggling to save money on customer support and boost CSAT at the same time, you’re not alone. Businesses today are under enormous pressure to satisfy their customers, but time and especially budget can be huge obstacles. Customer support is...
There is a myriad of reasons to implement Robotic Process Automation (RPA). Regardless of the business or industry, there are always tedious tasks that can be automated. Whether it’s data entry, payroll, employee onboarding, invoicing, helpdesk support—cutting down...
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