Capacity is excited to share that our full platform is now available for partners to sell through Telarus. Telarus, a leading global technology services distributor, will help bring Capacity’s tools and services to thousands of its partners across industries. ...
Contact Centers have long been at the heart of customer experience. Most are commonly thought of as retention drivers – it takes 12 positive experiences to repair the damage caused by a single unresolved negative one after all. Increasingly organizations are doing...
In today’s competitive business environment, delivering exceptional customer service is more important than ever. One way to achieve this is by adopting a cloud based call center, and businesses know this: the market is expected to reach $86B by 2029. But what...
In today’s digital age, businesses are constantly seeking innovative ways to improve customer experience and streamline their operations. One groundbreaking technology achieving this is automatic speech recognition (ASR), which plays just one part in what McKinsey...
In the realm of customer support, efficiency and accuracy are paramount. As technology advances, voice recognition has become a critical component in enhancing these aspects of support, especially since 75% of all customer service requests still come through voice....
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