In the 21st century, providing unparalleled customer service has gone from being a nice perk to being an absolute necessity. Providing excellent customer service is crucial for retaining current customers, acquiring new consumers through positive word of mouth, and...
Supporting employees in any company is often a challenging task due to the number of questions and problems needing to be addressed. Otherwise known as a helpdesk, those involved in these roles frequently get overloaded with request tickets, sometimes leading to...
With a new year, comes new possibilities! For Dylan Williams, his new possibilities have started with a much-earned promotion. Dylan started working at Capacity back in May 2019 as a Software Engineer and he was recently promoted to the Apps Development Team...
Robotic process automation (RPA) has garnered global popularity over the last few years, and according to a Deloitte survey, 72% of businesses have adopted it. This technology enables organizations to increase output by automating repetitive and tedious tasks and...
Every organization relies on data to run its daily operations. As such, it is safe to say that information is the backbone of any entity’s workflow because it facilitates the progress of day-to-day business procedures. However, the pressure to satisfy...
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