How to Unlock AI Contact Center Revenue
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely…
Most Recent Articles
Contact Center Automation: Why It’s Time to Ditch Manual Processes
Too many tabs. Too many tools. Too much wasted time. If your Contact Center agents are juggling multiple…
Capacity Secures $92M in Investments and Acquires Call Criteria and Verbio Technologies
Capacity has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform…
Why Agent Support Is the Key to Better Customer Experience
The Problem: Agents Don’t Have the Support They Need to Provide Seamless CX Not every customer issue can…
How to Fix Disconnected Channels and Deliver a Unified Customer Experience with Intelligent Virtual Agents
Customers today expect to connect with your brand on their terms — whether that’s through chat, voice, email,…
Podcast: Reimagining the Contact Center
In a recent episode of Reimagining the Contact Center, host Mark Bernstein sits down with Capacity CEO, David…
Beyond Fear – Our Interview with AI Diatribe
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI Diatribe, to discuss…
Capacity Named to 2025 KMWorld AI 100 List
Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
Generative AI in Banking: 8 Real-World Use Cases to Learn From
AI is hardly a new concept for the banking industry, but adoption varies widely across asset classes, departments…