How to Unlock AI Contact Center Revenue
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely…
eBook
AI is transforming contact centers. Cut call volume, and stay ahead.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
Start your free Capacity trial
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely…
Too many tabs. Too many tools. Too much wasted time. If your Contact Center agents are juggling multiple…
Capacity has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform…
The Problem: Agents Don’t Have the Support They Need to Provide Seamless CX Not every customer issue can…
Customers today expect to connect with your brand on their terms — whether that’s through chat, voice, email,…
In a recent episode of Reimagining the Contact Center, host Mark Bernstein sits down with Capacity CEO, David…
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI Diatribe, to discuss…
Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
AI is hardly a new concept for the banking industry, but adoption varies widely across asset classes, departments…