by marketing team | Jul 18, 2024 | Uncategorized
By Scott Litman, Capacity SVP & Formerly Founder of Lucy The concept of the “last mile problem” is widely recognised across various industries as the challenges faced in the final stage of delivering services or products from a central system to the end user’s...
by marketing team | May 24, 2024 | Uncategorized
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Harvard Business Review Estimates a failure rate of 2X of standard IT projects I recently read an HBR article that discusses the challenges associated with AI projects, revealing a failure rate that is...
by marketing team | May 21, 2024 | Uncategorized
The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical...
by marketing team | May 17, 2024 | Uncategorized
IVR automation has been around for awhile, but for the most part, it just hasn’t been very good. It’s also been expensive and difficult to deploy. Everyone knows the limitations of IVR systems, and customers have a gag reflex when they hear most call automation. It’s...
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