How to future proof your investments in AI
By Scott Litman, Capacity SVP & Formerly Founder of Lucy When it comes to investing in AI, many businesses worry about missing out on the next big thing. It’s like upgrading to the latest computer or smartphone, where there’s always a fear that...
Optimizing Order Management: Best Practices for Automating Order Management
Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. Here you’ll...
Types of Speech Recognition
There are two types of automatic speech recognition: Grammar ASR and Transcription ASR. Grammar ASR uses a closed set of rules (a grammar) that includes all possible inputs from the user. Think of the audio phone trees that give you several options to direct...