Data Security: Capacity’s Answer Engine®
At Capacity, we understand the importance of data security for enterprise clients. That is why we have developed our Answer Engine® to prioritize data protection from the ground up, while seamlessly connecting to content at scale. With an ISO 27001 Certification...
Global Consumer Brand Dramatically Improves CX within 90 Days of Implementing Conversational AI
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. Ross Tudor,...
Nuance vs. Alternatives for Speech Recognition (ASR)
Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2025. Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying...