by Eglė Račkauskaitė | Feb 9, 2026 | Artificial Intelligence
Speech recognition technology helps businesses provide excellent customer service, build trust, and increase revenue. With the global voice and speech recognition market estimated to reach USD 53.67 billion by 2030, increasing from USD 20.25 billion in 2023, it’s...
by Eglė Račkauskaitė | Feb 9, 2026 | Artificial Intelligence
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
by Eglė Račkauskaitė | Feb 3, 2026 | Artificial Intelligence
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready...
by Eglė Račkauskaitė | Jan 27, 2026 | Artificial Intelligence
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
by Eglė Račkauskaitė | Jan 26, 2026 | Artificial Intelligence
If you’re exploring ways to automate your customer support, chances are you’ve come across HappyFox, an AI-powered support platform. With features like seamless helpdesk integrations, AI agents, conversational bots, and more, it’s widely used to enhance customer...
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