by Eglė Račkauskaitė | May 8, 2026 | Artificial Intelligence
Conversation intelligence software is a powerful tool for contact and call centers that records, transcribes, and analyzes customer interactions to surface sentiment and purchase patterns, flag persistent or urgent issues, and inform call center agent coaching....
by Eglė Račkauskaitė | May 8, 2026
A chatbox is a fast, convenient way for customers to: Get instant answers and clear up doubts Make purchases or bookings Check account details Request cancellations or refunds But here’s the thing: many people still mix up chatboxes and chatbots, and don’t know how to...
by Alexa Schmitt Bugler | May 8, 2026 | Contact Center AI
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. AI has many applications in contact center operations, from AI agents for self service...
by Eglė Račkauskaitė | May 1, 2026 | Contact Center AI
The 9 best Intercom alternatives include Capacity, Zendesk, Freshdesk, Help Scout, Hubspot, HelpCrunch, Olark, Crisp, and Tidio. Users of Inercom often point its steep learning curve and feature limitations, which might have you thinking: is there a better fit out...
by Eglė Račkauskaitė | May 1, 2026 | Artificial Intelligence
Trying to decide between Balto vs Capacity for your customer support team? You’re in the right place. Choosing the wrong tool can mean wasted budget, frustrated agents, and customers who don’t get the help they need fast enough. That’s why we’ve put together this...
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