by Scott Litman | Sep 19, 2025 | Artificial Intelligence
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
by Scott Litman | Jul 14, 2025 | Artificial Intelligence
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new...
by Team Capacity | Nov 25, 2024 | Artificial Intelligence
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...
by Team Capacity | May 1, 2024 | Artificial Intelligence
Is your team drowning in support tickets? Struggling to get eyes on the pile of customer questions in your helpdesk, or respond to them quickly enough? Lean teams, heavy workloads, and rising customer demands put tremendous strain on support strategies. But...
by Team Capacity | Apr 12, 2023
The average professional gets around 121 emails every day. And they can spend up to 4 hours a day reading, writing, and managing emails. That’s half a workday! If you’re like me, you’ve got a constant stream of notifications on your phone – all...
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