Julia Dalton

Julia builds products that make hard things feel easy, and she's been doing it long enough to know the difference between what's novel and what's actually useful. As SVP of Product at Capacity, Julia leads the product vision for an AI-powered support automation platform. Her work sits at the convergence of product strategy, enterprise AI, and the deeply human challenge of getting organizations to change how they operate. Before this, she spent years in the trenches of SaaS, ecommerce, messaging, and data, building teams and products from early-stage through scale. These days Julia is most interested in the questions that don't have clean answers yet: How do enterprises actually adopt AI responsibly? What does great product leadership look like when the tools are changing faster than the roadmaps? She likes talking about this stuff: connect with her on LinkedIn.