by Eglė Račkauskaitė | Sep 11, 2026 | Artificial Intelligence
Agentic AI companies are designed to make customer service as seamless as possible through effective automation. They offer features like agent assist for your team, convenient 24/7 self-service for your customers, and valuable insights and reduced operational costs...
by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
Most contact center AI agent deployments that underperform have one thing in common: they were treated as technology projects rather than operational frameworks. This guide is designed to help CX leaders understand how to implement AI agents in a contact center in 6...
by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
The AI agent market for contact centers has expanded fast enough that comparing platforms is now genuinely difficult. Three years ago there were a handful of serious options. In 2026 there are hundreds, and there’s increasing pressure to invest in and scale AI...
by Alexa Schmitt Bugler | Aug 27, 2026 | Artificial Intelligence
Still trying to figure out how and when to invest in AI agent vs agent assist tools for contact center support? You’re not alone. A whopping 88% of contact centers are using AI at scale…but only 25% of that have actually leveraged its full potential...
by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
AI agents are now table-stakes for customer support departments and contact centers. According to Salesforce’s 2026 State of Service: AI Agents report, 70% of organizations who use AI for support report measurable ROI within 60 days. AI agents improve customer...
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