by Eglė Račkauskaitė | May 22, 2026 | Artificial Intelligence
Automated customer service removes busy work, provides instant and more personalized customer support, and helps your contact center cut costs and generate more revenue without you lifting a finger. However, the key to all these benefits is not adding yet...
by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support...
by Eglė Račkauskaitė | Mar 27, 2026 | AI Agents & Automation
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Josephine Daly Tempelaar | Nov 19, 2025 | AI Agents & Automation
AI is everywhere. You can’t scroll through LinkedIn without seeing another post about how it’s “transforming business” or “revolutionizing workflows.” But here’s the thing, most companies are still trying to figure out where...
by Eglė Račkauskaitė | Jun 27, 2025 | Artificial Intelligence
From The New York Times and The Washington Post to Bloomberg and Reuters, industry giants are using AI to move faster, work smarter, and cut costs. But AI in the media industry isn’t just for the big players — smaller media companies are also tapping into its power to...
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