by Alexa Schmitt Bugler | Oct 2, 2026 | Artificial Intelligence
Most contact centers have experimented with some form of AI: a chatbot on the website. An IVR that sort of understands what customers are asking. Maybe a proof-of-concept that never quite made it to production. AI agents for contact centers are something different. AI...
by Eglė Račkauskaitė | Oct 2, 2026 | Artificial Intelligence
An outbound call center goes beyond the typical inbound inquiries and proactively engages customers with personalized offers, appointment reminders, alerts, and other outreach campaigns. Call centers that want not only to deflect routine questions, but also to reach...
by Alexa Schmitt Bugler | Sep 15, 2026 | Artificial Intelligence
The average contact center agent spends 40% of their time looking for information they should already have. And when CX leaders make the case for real-time agent assist internally, they often lead with one metric: average handle time (AHT). It’s the easiest...
by Eglė Račkauskaitė | Sep 11, 2026 | Artificial Intelligence
When it comes to comparing agentic AI vs AI agents, the main distinction to keep in mind is the scope: agentic AI is a systematic approach to tasks, while AI agents are single, independent software tools usually designed to do a particular task. However, many people...
by Eglė Račkauskaitė | Sep 11, 2026 | Artificial Intelligence
Agentic AI companies are designed to make customer service as seamless as possible through effective automation. They offer features like agent assist for your team, convenient 24/7 self-service for your customers, and valuable insights and reduced operational costs...
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