by Alexa Schmitt Bugler | Apr 10, 2026
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are revolutionizing the way businesses interact with customers and provide them with better, more efficient service....
by Eglė Račkauskaitė | Mar 27, 2026 | Artificial Intelligence
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Josephine Daly Tempelaar | Nov 19, 2025 | Artificial Intelligence
AI is everywhere. You can’t scroll through LinkedIn without seeing another post about how it’s “transforming business” or “revolutionizing workflows.” But here’s the thing, most companies are still trying to figure out where...
by Team Capacity | Apr 1, 2025 | Artificial Intelligence
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, the news cycle on the rapid evolution of AI, particularly Generative AI has been overwhelming. For those immersed in the space, it’s nearly a full-time job keeping up with the...
by Team Capacity | Oct 22, 2024
Do you want to take your customer operations to the next level with automation? It’s no secret that automating key processes can save time, money – and most importantly – stress. An effective automation strategy can yield impressive results in shorter timeframes than...
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