by Alexa Schmitt Bugler | Jul 22, 2026
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they are a reality! CX automation platforms are revolutionizing the way businesses interact with customers and provide them with better, more efficient service....
by Eglė Račkauskaitė | May 22, 2026 | Artificial Intelligence
Automated customer service removes busy work, provides instant and more personalized customer support, and helps your contact center cut costs and generate more revenue without you lifting a finger. However, the key to all these benefits is not adding yet...
by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support...
by Eglė Račkauskaitė | Mar 27, 2026 | AI Agents & Automation
Running an efficient contact center is a challenging task. You have to ensure an excellent customer experience while also supporting your teams and scaling the business. With the call center market going from USD 1.91 billion in 2024 to USD 5.75 billion by 2030, you...
by Josephine Daly Tempelaar | Nov 19, 2025 | AI Agents & Automation
AI is everywhere. You can’t scroll through LinkedIn without seeing another post about how it’s “transforming business” or “revolutionizing workflows.” But here’s the thing, most companies are still trying to figure out where...
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