by Eglė Račkauskaitė | Feb 27, 2026 | Artificial Intelligence
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,...
by Alexa Schmitt Bugler | Feb 20, 2026 | Artificial Intelligence
With the rise of cloud-based technology further enhancing the amount of competition between companies, businesses are on the lookout for innovative ways to stand out from the crowd. Delivering outstanding customer service is one way of doing just that, and outbound...
by Eglė Račkauskaitė | Feb 19, 2026 | Artificial Intelligence
Zendesk vs. Capacity at a glance CapabilityZendeskCapacityEase of setup★★☆☆☆★★★★☆Community and resources★★★★★★★★☆☆Reporting and analytics★★★★☆★★★☆☆Outbound marketing and sales campaigns★★☆☆☆★★★★☆Virtual agent customization★★★☆☆★★★★★Advanced voice...
by Eglė Račkauskaitė | Feb 13, 2026 | Artificial Intelligence
The way you manage your team is reflected in how productive, motivated, and efficient they are when interacting with customers. Call centers often struggle to manage hundreds of different people scattered across countries and time zones. That’s why call center...
by Eglė Račkauskaitė | Feb 9, 2026 | Artificial Intelligence
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
Customer Support
HR & Ops
IT Support
Sales & Marketing
