by Eglė Račkauskaitė | Mar 27, 2026 | Contact Center AI
As the market has grown for customer support tools powered by artificial intelligence (AI) and machine learning (ML), customer and employee expectations for on-demand support have responded in kind. Freshdesk and Zendesk are two of the biggest players in the customer...
by Eglė Račkauskaitė | Feb 27, 2026 | Contact Center AI
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,...
by Alexa Schmitt Bugler | Feb 20, 2026 | Contact Center AI
With the rise of cloud-based technology further enhancing the amount of competition between companies, businesses are on the lookout for innovative ways to stand out from the crowd. Delivering outstanding customer service is one way of doing just that, and outbound...
by Eglė Račkauskaitė | Feb 19, 2026 | Contact Center AI
Zendesk vs. Capacity at a glance CapabilityZendeskCapacityEase of setup★★☆☆☆★★★★☆Community and resources★★★★★★★★☆☆Reporting and analytics★★★★☆★★★☆☆Outbound marketing and sales campaigns★★☆☆☆★★★★☆Virtual agent customization★★★☆☆★★★★★Advanced voice...
by Eglė Račkauskaitė | Feb 9, 2026 | Contact Center AI
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
Customer Support
HR & Ops
IT Support
Sales & Marketing
