by Eglė Račkauskaitė | Aug 17, 2026
For years, helpdesk software has been helping countless teams to find information quickly and help customers more efficiently. Need to figure out how to process a refund? Your helpdesk has the answer. Forgot a detail about the premium plan? It’s all right there. The...
by Eglė Račkauskaitė | Aug 10, 2026 | AI Agents & Automation
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your...
by Eglė Račkauskaitė | Aug 10, 2026 | Contact Center AI
With as many as 67% of customers preferring self-service, you have to meet them where they are. That means introducing self-service support options like automated website chatbots, email, social media interactions, and call automation is key to keeping customers happy...
by Eglė Račkauskaitė | Aug 10, 2026 | Contact Center AI
Does this sound familiar? You try yet another knowledge management and customer support automation tool, but many features are still missing, leaving your team stressed and your customers frustrated. That’s the reality for many businesses nowadays: they need a...
by Alexa Schmitt Bugler | Aug 4, 2026
From the moment a customer or employee submits a support request, a helpdesk ticket digitally records all the activity and data surrounding it. Helpdesk tickets are how support teams stay organized, accountable and responsive at scale. But today, creating and...
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