In recent years, Artificial Intelligence (AI) has revolutionized industries worldwide. Nearly 50% of digitally mature organizations have a firmly established AI strategy. There are several successful chatbot examples and case studies implemented by renowned companies proving that customers will engage with bots if done correctly; this emphasizes how critical it is to create an appropriate bot strategy and tailor your chatbot for your specific use cases – both crucial components which contribute significantly to customer satisfaction.
How to execute a Conversational AI strategy
No matter what kind of business you have, some things can be done automatically to help your business grow. You must decide whether a chatbot or conversational AI suits your needs.
To showcase the potential of AI Bots, we are breaking down how various industries can benefit from them and providing conversation examples. Many companies still need to decide about integrating chatbot features into their strategy. To demonstrate what this innovative technology can do, we provide industry-specific chatbot case studies to inspire you.
Chatbot example #1: Next Move – Chatbot for Traveling Healthcare Professionals
Next Move, Inc. has a challenge. They need to answer questions from candidates quickly and accurately. The questions might be about how much they will get paid, what type of work shifts are available, or where the candidate will work. There are a lot of jobs available and more people to answer the questions, so sometimes people need more time to get their answers.
Takeaways:
- By using the power of conversational scripts, you can make your bot more effective and efficient while cutting down on user frustration. This ensures that users get what they want in fewer steps than ever before
- Besides providing engaging and straightforward communication, provide the benefit of convenience to your customers.
- No hassle of downloading an app, dialing phone numbers, or going to the website to find a job placement. All the customers do is join a conversation with the bot in Messenger!
Chatbot example #2: EXL – Reinforcement for HR
EXL has been the go-to solution for many firms needing a technology and data specialist for over two decades. With its headquarters based in New York City, it offers 58 global delivery centers that are multilingual and support clients from various locations across the world. Countless businesses have benefited from this leading service provider since 1999.
A standout amongst other professional services firms due to their dedication and commitment to understanding their clients’ businesses, EXL takes great care in analyzing each industry, company model, and related details to develop solutions that will have a tangible impact on the success of those companies. As such, they can provide more than just another ordinary service; instead, they offer the expertise that can last for years.
EXL’s HR team has an enormous responsibility, considering they manage over 30,000 colleagues operating in 10+ countries with 24/7 benefits inquiries and onboarding. However, that’s not all – as the size of EXL is predicted to grow significantly, it will only increase expectations for this devoted unit.
As the organization grew, leadership began exploring various methods of scaling their highly qualified HR team in 2019.
Takeaways:
- Most FAQs are automated via a robust AI knowledge base.
- Disparate systems and information retrieval are entirely streamlined.
- Tickets are automatically responded to 24/7/365 through a user-friendly interface.
- AI has brought scalability to EXL.
Chatbot example #3: Capacity – Answer FAQS 24/7/365
At Capacity, we firmly accept that our platform can revolutionize businesses – not excluding ourselves. Bob Benedict, VP of Engineering at Capacity, explains that his team uses their Knowledge Base within the Capacity system to access information when needed swiftly.
Finding and sharing internal Engineering info has always been challenging. Bob mentions, “with just a few keystrokes on our Slack integration, I can quickly create tickets in Jira or file PTO requests! Ask any question you have and get an answer almost immediately.” This is the power of speed – with it, tasks are simplified so that many things can be accomplished quickly.
Takeaways
- Fewer shoulder taps across the organization as a whole.
- Access to critical information whenever internal employees need it.
- Fewer disparate systems = better communication
Chatbot example #4: PRMG – Lead the AI mortgage revolution
Paramount Residential Mortgage Group Inc. (PRMG) has remained a leading lender in the mortgage industry for nearly two decades. As a privately held mortgage residential home lender, PRMG has successfully helped many borrowers purchase and refinance their homes throughout the United States. And PRMG made sure that didn’t stop during the COVID-19 pandemic.
To advance and streamline the lending process, answer all refinancing questions and concerns for their borrowers, and support their loan originators and operational employees along the way, PRMG looked for technology that it could use.
Takeaways
- The entire lending process is simplified from loan origination to completion
- A better way for internal employees to have access to the most updated information instantly
- The ability to scale up or down as the market is continually shifting
Final Thoughts on Chatbot Examples
Chatbots have the potential to be an extremely beneficial asset in your customer service arsenal. Yet, understanding when and how to use them correctly is key to providing customers with a good experience. Just as you don’t use one type of seasoning for all recipes, it’s the same when deciding between human agents and chatbots.
It is essential to recognize when customers are more comfortable interacting with humans and when they will prefer the ease of a chatbot. By appropriately combining these two approaches, we can ensure our clients have a smooth experience while using various elements of our services. After all, nothing is as gratifying for customers as finding simple solutions quickly! We must understand the times when bots should not be used so that users have only positive interactions throughout their journey.
Ready to see the power of an AI chatbot for your business? Try Capacity for free today!
