by Paulina Major | Jul 11, 2025
“Can I speak to someone about my symptoms?” “Is this covered by my insurance?” “Can I reschedule my appointment?” Healthcare teams hear these kinds of questions all day long. They’re simple, but answering them over and over eats up valuable time, drives up costs, and...
by Paulina Major | Jun 27, 2025 | Artificial Intelligence
Like other industries, AI is gaining serious traction in healthcare. Health systems, insurers, and clinics alike are adopting conversational AI to boost efficiency and personalize patient interactions. This article offers a complete guide for 2025 on conversational AI...
by Paulina Major | Jun 27, 2025 | Artificial Intelligence
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and...
by Alexa Schmitt Bugler | Jun 23, 2023
The introduction of artificial intelligence (AI) in healthcare has opened up a new frontier of possibilities for healthcare professionals and patients alike. Pioneering AI models such as ChatGPT by OpenAI and Capacity are increasingly being used to drive efficient...
by Team Capacity | Jun 1, 2023
Digital transformation dictates the future, and the healthcare sector is ripe for an upgrade. In fact, only 7% of healthcare and pharmaceutical companies said they had gone digital. Compare that to 15% of companies in other industries. The healthcare industry needs to...
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