by Steve Frederickson | Apr 30, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity & Steve Frederickson, Senior Director of Product at Capacity Something quietly dangerous is happening in boardrooms and product meetings across the country. Business leaders are commissioning AI-powered customer service and support...
by Eglė Račkauskaitė | Apr 17, 2026 | AI Agents & Automation
Agentic AI and generative AI help contact and call centers personalize their services, improve customer experience, ease agent workload, and enhance the image of the business. These artificial intelligence (AI) automation solutions not only generate content and help...
by Scott Litman | Nov 10, 2025 | AI Agents & Automation
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all...
by Scott Litman | May 28, 2025 | Artificial Intelligence
Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very short time. They have become part of our personal routine,...
by Team Capacity | Nov 8, 2024 | Artificial Intelligence
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
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