by Eglė Račkauskaitė | Aug 10, 2026 | AI Agents & Automation
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your...
by Alexa Schmitt Bugler | Jul 31, 2026 | Contact Center AI
Types of AI in the contact center include machine learning, artificial neural networks, natural language processing, generative AI and large language models, and agentic AI. All these different types of AI work together in the contact center context to handle customer...
by Eglė Račkauskaitė | May 8, 2026
A chatbox is a fast, convenient way for customers to: Get instant answers and clear up doubts Make purchases or bookings Check account details Request cancellations or refunds But here’s the thing: many people still mix up chatboxes and chatbots, and don’t know how to...
by Eglė Račkauskaitė | Apr 17, 2026 | AI Agents & Automation
Agentive AI helps contact and call centers handle hundreds of customer calls and inquiries without overwhelming their agents. With the ability to act independently based on your preset logic and rules, this technology personalizes customer experience, cuts operational...
by Eglė Račkauskaitė | Feb 27, 2026 | Contact Center AI
Do you feel like your customer support could use a bit of help to scale and handle increasing customer expectations? Then you’ve probably looked at call center customer support automation platforms and virtual agent tools like PolyAI. Sounding just like a human,...
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