by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
“AI agent for customer support” has become one of those terms that gets applied to almost everything. A voice bot that reads account balances. A chat widget that surfaces FAQ articles. A system that writes post-call notes. A tool that coaches your agents...
by Alexa Schmitt Bugler | Aug 25, 2026 | Artificial Intelligence
AI agents are now table-stakes for customer support departments and contact centers. According to Salesforce’s 2026 State of Service: AI Agents report, 70% of organizations who use AI for support report measurable ROI within 60 days. AI agents improve customer...
by Alexa Schmitt Bugler | Aug 24, 2026
From customer service routing to data entry to workflow approvals, business process automation (BPA) uses AI and other software to reduce or eliminate repetitive tasks for human teams. For contact centers and customer-facing teams, BPA reduces operational costs, cuts...
by Eglė Račkauskaitė | Aug 19, 2026 | Contact Center AI
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...
by Eglė Račkauskaitė | Aug 17, 2026 | Customer Experience
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
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