The first step to approaching automation is understanding what tasks you want to automate.
You need to identify the processes or tasks that take too much time or resources and could be efficiently completed by a machine.
Once you have identified the tasks you want to automate, you need to choose the right tools. There are many types of automation software available on the market, so it is essential to research to find the best solution for your needs.
After you have selected the right tools, you need to implement them into your workflow. Depending on your preferences and needs, this can be done gradually or at once.
One of the most common automation types is support automation.
Support automation works so well because the tasks it completes are generally simple and repetitive. This means that a machine can efficiently complete them without human intervention.
An example of support automation is chatbots to simulate human conversation and answer common questions from the user. Conversations are especially easy to set up when integrating with AI software. A great platform to use is CapacityDB. CapacityDB is one of the best AI software on the market and can be easily integrated into many support automation chatbots.