by Team Capacity | Jan 20, 2021 | Artificial Intelligence
Supporting employees in any company is often a challenging task due to the number of questions and problems needing to be addressed. Otherwise known as a helpdesk, those involved in these roles frequently get overloaded with request tickets, sometimes leading to...
by Team Capacity | Jul 21, 2020 | AI Agents & Automation
Many companies have experienced a few months of remote work and are finally getting comfortable and settled in. However, it doesn’t mean that every team member is focusing on the tasks that matter most and effectively collaborating with their teams. When it comes to...
by Team Capacity | Jun 9, 2020 | Artificial Intelligence
Slack and Microsoft teams have been going back and forth in an attempt to best one another for a while. The most recent retort comes from Slack as it partnered with Amazon Chime for voice and video conferencing. However, regardless of the rivalry, both companies are...
by Team Capacity | May 28, 2020 | Artificial Intelligence
Time is flying by and it’s hard to believe that it has been a month since we shared our last blog about the biggest takeaways from our COVID bot. The data trends are constantly changing, and we wanted to do a quick follow up on how these stats are evolving. Great...
by Team Capacity | Apr 22, 2020 | Artificial Intelligence
How humans in the loop and data labelers strengthen data quality for machine learning and customer success. In its simplest term, data is just a collection of information. Both humans and computers gather data on a daily basis to make judgements that guide us through...
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