by Team Capacity | May 12, 2023
If your helpdesk operations are feeling a bit like a hamster on a wheel – spinning endlessly but not really getting anywhere – it’s time to consider some serious automation. Like adding an electric motor to that hamster wheel, Service Management Automation (SMA)...
by Team Capacity | May 12, 2023
Are you tired of feeling like a one-man band, frantically trying to keep up with an avalanche of customer requests and inquiries? Do you long for the sweet sound of harmony, with all your support channels working together in perfect concert? If so, it’s time to...
by Team Capacity | May 10, 2023
The cost of manually handling a helpdesk ticket is $22. Say you field 100 tickets a day. That’s 500 a week and roughly 2000 a month. If you’re manually handling your tickets, you’re throwing about $44,000 a month at resolutions. That’s just...
by Team Capacity | Apr 21, 2023
How many tickets does your helpdesk field in a day? How about each hour? Spoiler alert: It’s a lot. But what if you could weed out the simple requests while still giving your customers a positive experience? Cool right? That’s where a ticket bot comes in. A...
by Team Capacity | Apr 14, 2023
Is your customer service team unable to keep up with the ever-increasing demand for help? Are your customers left frustrated and unsatisfied by long wait times or unhelpful responses? If so, it may be time to consider implementing a conversational AI helpdesk...
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