by Alexa Schmitt Bugler | Apr 28, 2023
What if every time your customer had any question at all, they had to contact your support team? Can I change my subscription? Contact support. Can I upgrade my phone? Contact support. I have a question about my bill. Contact support. That would be...
by Alexa Schmitt Bugler | Apr 28, 2023
Remember in grade school when your teachers stressed the importance of learning long division by hand? “You won’t always have a calculator in your pocket,” they’d say. The joke’s on them. Back in the ’90s, when I was in grade...
by Team Capacity | Apr 27, 2023
How can you gauge how your customers feel unless you ask them? As many as 94% of consumers say that a positive customer service experience encourages them to continue buying from the same brand. But on the other hand, 78% of customers have backed...
by Alexa Schmitt Bugler | Apr 21, 2023
Pop Quiz: How much can your customer service experience grow revenues? Answer: Between 4-8%. That’s a massive swing into profit from a long history as a cost center. But your customers aren’t…super pumped…to sit on the phone with your...
by Team Capacity | Mar 10, 2023
The customer experience is the cornerstone of any successful business. That’s why customer experience automation, or automated customer experience (ACE), is becoming increasingly popular. By leveraging AI technology, companies can take customer service to a...
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