by Team Capacity | May 18, 2023
Phones are ringing. The email inbox is flooded with questions. There’s a never-ending queue of live chat sessions waiting for a response. When working in a contact center, you have tasks coming at you the entire time you’re on shift. And if you drop the...
by Alexa Schmitt Bugler | May 11, 2023
These days everyone in business is feeling the pressure to deliver big results. Protracted inflation, supply chain disruptions, mass layoffs, market volatility, and of course, looming recession fears are driving sliced budgets and boosted efficiency. Meanwhile,...
by Team Capacity | May 3, 2023
As businesses continue to digitize their operations, IT teams face an increasing demand for supporting users. However, with the volume of support requests in flux, there’s pressure to find solutions to streamline IT operations and improve response time....
by Alexa Schmitt Bugler | Apr 13, 2023
We have officially entered the Jetson’s age of connectivity. Our cars can trigger an automation to open the garage and flip on the lights as we get close to home. We can start our vacuum cleaners and washing machines from 1000 miles away with a tap of the screen...
by Team Capacity | Apr 12, 2023
In the past several years, companies have stepped up to the plate. Everyone is offering more convenience and speedier service than ever before. I still marvel that I can order a refill of hand soap on Amazon Prime and get it delivered to my doorstep within 3 hours. I...
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