Unless you’ve been living under a rock, you’re well aware that AI chatbots have taken the corporate world by storm. They’re absolutely all anyone is talking about. (Hi. Welcome to this post about AI chatbot business ideas.) But in all fairness, they’re worth the hype. So much so, in fact, that some 80% of organizations have or plan to add them into their self-service strategies.
You see, AI chatbots are taking over some of the mundane tasks in corporate America, from banking and insurance to retail. Using natural language processing and machine learning, AI chatbots can respond to customers without relying on a human. This lets your CS team free up valuable resources and focus on more critical tasks. Plus, customers love the convenience of interacting with a chatbot. In fact, Juniper Research found chatbots are expected to resolve over 75% of inquiries in 2023.
Are you feeling overwhelmed trying to manage it all? Do you have feelings of FOMO creeping in? You’re not alone. We’ve gathered some incredible chatbot business ideas you can use to get started and stay ahead of the competition.
Let’s dive in:
1. Customer Service Chatbot
Businesses can use AI technology to provide round-the-clock customer service. A chatbot can answer simple (sometimes complex) customer inquiries, direct customers to the right resources, or contact a human representative if needed.
There are numerous benefits to using AI chatbots for customer service. They provide a cost-effective solution that you can integrate into any customer service platform. Plus, they answer faster than humans can, which only improves the experience.
2. Customer Onboarding Chatbot
This chatbot business idea is a game-changer. Say goodbye to tedious paperwork and hello to an AI chatbot that can quickly walk new customers through the onboarding process. These chatbots can automate time-consuming onboarding processes in seconds. Using self-service technology, customers feel empowered with the proper resources to get started.
You can also use onboarding chatbots to provide personalized onboarding experiences. For example, your bot can grab the customer’s profile information. Then, based on the data, it can suggest specific recommendations that may interest that customer.
3. Automated Appointment Scheduling Chatbot
Gone are the days of playing phone tag or sending countless emails back and forth to try and get time on someone’s calendar. Automated appointment scheduling chatbots can take care of it.
AI lets your users schedule appointments or check availability on their own. The bot can check your appointment availability and suggest times. Then, it can actually schedule the appointment. This saves you time and money while simplifying the scheduling process for customers.
4. Shopping Assistance Chatbot
Make shopping easier for your customers by creating a chatbot to help them find the perfect product or provide recommendations. This could be especially useful for eCommerce sites and online retail stores.
Your chatbot could use NLP and machine learning to understand customer requests. Then, it can provide valuable recommendations based on past purchases and product reviews.
5. Order Tracking Chatbot
Order-tracking chatbots are a powerful tool to help businesses thrive and succeed. With the increasing need for instant gratification and quick customer service, chatbots are an excellent way to streamline the ordering process and nurture customer relationships.
By providing customers with easy access to order tracking, businesses can showcase their commitment to transparency and create a more positive customer experience. Moreover, chatbots can also help companies to save time and resources by automating the tracking process, meaning employees can focus on other strategic tasks.
6. Personalized Recommendation Chatbot
Create a chatbot that can provide personalized product recommendations based on user preferences. Maybe this is a product or service. Or it could be a piece of content or resource.
Some AI platforms (like ours) let you give your customers instant, personalized resources, exactly when they need them. For instance, customers send questions to team inboxes all the time, right? Adding in something like Capacity’s email interceptor can automatically respond to the customer. Without pulling in a human for help.
7. Product Information Chatbot
Are you tired of handling countless customer inquiries about your products? Chatbots might just be the solution to your problems. AI chatbots can instantly respond to queries about product offerings, troubleshooting, and more. These chatbots can provide accurate product information, helping customers make informed decisions.
AI bots can provide answers to common questions, improving the speed of service. This means your clients can complete a purchase or conversion without delay and with minimal effort.
8. Automated FAQ Chatbot
Out of all the chatbot business ideas listed, this one might take the cake.
In today’s digital age, customer satisfaction plays a crucial role in the success of any business. But, with so many people reaching out for help and support, it can be tough to keep up with customer inquiries. This is where AI chatbots come in handy. These intelligent bots can help businesses provide quick and accurate responses to FAQs, 24/7.
By using an FAQ chatbot, you can empower your teams to focus on complex interactions while the chatbot handles common questions. This improves inefficient customer experiences by providing quick and reliable support. And it also frees up company resources letting you invest in other growth areas.
9. Lead Generation Chatbot
We live in an age where technology is evolving at an unprecedented pace. Businesses that fail to adapt risk becoming irrelevant. So, if you’re a business leader looking for ways to stay ahead of the game, AI chatbots can help.
Chatbots can engage with potential customers and answer their questions instantly. Plus, they can serve up personalized recommendations. With a chatbot handling the initial stage of the sales funnel, you can focus on turning leads into paying customers and delivering excellent customer experiences.
10. HR Chatbot
Picture this: You’re an overworked HR professional juggling countless tasks simultaneously. Your inbox is overflowing with questions from employees who need quick answers to their burning questions. Sound familiar? It’s a common scenario in many businesses today that can lead to frustration and burnout. But what if there was a solution? Hint: It’s not more coffee.
AI chatbots can help you automate your HR processes, leaving you with more time to focus on the human side of HR. HR chatbots can give employees instant answers to their questions. And they can be super helpful with employee onboarding, too. Other examples include PTO requests, promotions, performance reviews, and general company FAQs. By improving the employee experience, you can keep top talent in place (and happy). And those happy employees will improve your success.
See how Capacity’s HR and Finance teams use our platform to save hours every week!
Time to get started
These are just a handful of innovative chatbot business ideas you can explore to boost your company’s success. You can use AI technology to create powerful chatbots that provide efficient customer service, personalized recommendations, and automated responses. You can take your company to the next level with the right chatbot business ideas and AI chatbot platform.
Capacity is an AI-powered support automation platform designed to automate repetitive tasks for support teams everywhere. Capacity can answer over 90% of questions, saving valuable time and money for businesses.
