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AI in CPG: Transforming Consumer Goods With Smarter Insights

AI in CPG: Transforming Consumer Goods With Smarter Insights

The consumer packaged goods (CPG) market has never been more competitive. Part of that is because smaller, more agile brands are rewriting the playbook. In the US, up-and-coming players captured about 40% of the overall growth in consumer products in the first half of...

Government Workflow Automation: 3 Real-World Examples

Government Workflow Automation: 3 Real-World Examples

Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%....

Top 8 Benefits Of AI For Government Call Centers

Top 8 Benefits Of AI For Government Call Centers

Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer...

5 Ways AI is Modernizing Government Customer Experience

5 Ways AI is Modernizing Government Customer Experience

Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government...

How AI Helps BPO Contact Centers Win More Clients

How AI Helps BPO Contact Centers Win More Clients

The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate.  But with growth comes more competition....

RAG vs ChatGPT

RAG vs ChatGPT

By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very...