How AI Helps BPO Contact Centers Win More Clients

How AI Helps BPO Contact Centers Win More Clients

The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate.  But with growth comes more competition....

RAG vs ChatGPT

RAG vs ChatGPT

By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very...

6 Hotel Chatbots for Hospitality Businesses

6 Hotel Chatbots for Hospitality Businesses

What if your hotel could handle hundreds of guest inquiries simultaneously, offer personalized recommendations at 3 AM, and save millions in operational costs?  Hotel chatbots are making this possible, with: Omnichannel automation Unified data 24/7 customer...