How AI Helps BPO Contact Centers Win More Clients
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition....
How Modern Customer Service in the BPO Industry Drives Growth
Customer service in the BPO (business process outsourcing) industry is evolving and expanding. Sixty-one percent of customer support leaders report an increase in call volumes, and 58% expect the trend to continue. So, offering a support team across a few locations no...
AI for BPO Call Centers: How Can You Gain a Competitive Edge?
You’ve got the talent and the trust—now you need the tech to prove it. Your BPO (Business Process Outsourcing) call center already has skilled support teams and businesses eager to work with you. What’s missing? The right technology to demonstrate you can...
AI in Hospitality Marketing: 7 Examples That Drive Bookings
Picture this: You step off a flight, exhausted and ready to collapse into bed. But instead of standing in a lobby line, clutching crumpled confirmation emails, your hotel room key is already waiting on your phone. Your preferences? Already loaded. Your late checkout...
RAG vs ChatGPT
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, there have been incredible advances in generative AI tools like ChatGPT that have seen millions of working professionals go from first touch to daily indispensable tool in a very...
4 Real-World Examples of How to Use Chatbots for Higher Education
With shrinking budgets, stretched support teams, and increasing expecations for on-demand service, colleges and universities are turning to AI-powered chatbots to modernize how they operate. Far beyond simple help desk tools, AI chatbots for higher education can now...
6 Ways AI for Hotels Boosts Customer Experience and Profits
Imagine having a tireless team member who simultaneously boosts your marketing ROI, converts browsing visitors into booked guests, and delights customers without ever taking a coffee break. AI for hotels isn't just another tech trend—it's the competitive...
6 Hotel Chatbots for Hospitality Businesses
What if your hotel could handle hundreds of guest inquiries simultaneously, offer personalized recommendations at 3 AM, and save millions in operational costs? Hotel chatbots are making this possible, with: Omnichannel automation Unified data 24/7 customer...
Top Benefits of AI in Education for Students and Faculty
The benefits of AI may drive many schools to rethink its approaches.
Generative AI in Banking: 8 Real-World Use Cases to Learn From
AI is hardly a new concept for the banking industry, but adoption varies widely across asset classes, departments and more. Generative AI in banking is an opportunity to create tremendous value for banks, but banking professionals at every level need to understand how...