Some days, your salon is buzzing with back-to-back appointments. Other days? Crickets. Those gaps in your schedule make you wonder—what went wrong? Even with top-notch cuts, balayage, and the latest treatments, clients won’t magically appear. With 1.34 million salons...

If there’s one thing business leaders know, it’s change—and retail is no exception. Customer expectations and the cost of meeting them are rising fast. To stay competitive while managing costs, retailers need to use tools that maximize ROI while prioritizing customer...

In between back-to-back clients, running the front desk, and keeping your team on track, asking for customer feedback for your salon probably isn’t top of mind. But it should be. Feedback does two things: It helps you catch small issues before they cost you a client...

As the technology companies use becomes more advanced, so are attempts to hack and spoof that technology. Cybersecurity will become more and more important, especially for companies who use AI tools such as voice biometrics. More and more devices and services rely on...

By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal...

The integration of conversational AI automation in the financial services sector is revolutionizing how businesses interact with their clients. As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in...

With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech recognition (ASR) provider. Perhaps they don’t want to move their data to the Azure cloud, or maybe the pricing model doesn’t work for...