37 Salon Marketing Ideas That’ll Fill Your Chairs
Some days, your salon is buzzing with back-to-back appointments. Other days? Crickets. Those gaps in your schedule make you wonder—what went wrong? Even with top-notch cuts, balayage, and the latest treatments, clients won’t magically appear. With 1.34 million salons...
5 AI Agent Examples for Retail Businesses
If there’s one thing business leaders know, it’s change—and retail is no exception. Customer expectations and the cost of meeting them are rising fast. To stay competitive while managing costs, retailers need to use tools that maximize ROI while prioritizing customer...
4 Easy Ways to Get Customer Feedback for Your Salon
In between back-to-back clients, running the front desk, and keeping your team on track, asking for customer feedback for your salon probably isn’t top of mind. But it should be. Feedback does two things: It helps you catch small issues before they cost you a client...
The Future of Capacity: CEO Insights
In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to reduce costs, optimize operations, and create better experiences.
The Rise of AI Apps
AI is moving fast and it’s tough to keep up. You might think you need to build a solution to meet your business’ AI needs, but AI apps provide the best AI has to offer.
Improving CX in the AI Age
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have long been on the front lines of customer service, but today, they’re witnessing a seismic shift in customer expectations. These...
Enhancing Security with Anti-Spoofing Technologies
As the technology companies use becomes more advanced, so are attempts to hack and spoof that technology. Cybersecurity will become more and more important, especially for companies who use AI tools such as voice biometrics. More and more devices and services rely on...
Do Not Build Your Own RAG
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal...
7 Automations Financial Service CX Teams Need
The integration of conversational AI automation in the financial services sector is revolutionizing how businesses interact with their clients. As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in...
Migrating Off Nuance in 4 Easy Steps
With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech recognition (ASR) provider. Perhaps they don’t want to move their data to the Azure cloud, or maybe the pricing model doesn’t work for...