From Vision to Value: Identifying AI Opportunities That Drive Real Impact
AI is everywhere. You can't scroll through LinkedIn without seeing another post about how it's "transforming business" or "revolutionizing workflows." But here's the thing, most companies are still trying to figure out where to actually start. AI strategy consulting...
9 Best Intercom Alternatives: Features, Pricing & Use Cases
Delivering fast, personalized customer support isn’t just nice to have — it’s what sets your brand apart. But to make it happen, you need the right tools. Intercom, with its Fin AI agent, live chat, help desk tools, and custom bots, is a popular choice for many....
7 Automotive Software Companies Your Business Needs
In 2016, Mary Barra, CEO of General Motors, gave a speech about the rapid transformation of the auto industry. She said: “I have no doubt that the automotive industry will change more in the next five to 10 years than it has in the last 50.” Fast forward to today, and...
13 Best Zendesk Alternatives for 2025 (Pros, Cons & Pricing)
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s...
Top 9 Microsoft AI Agent Alternatives for Employees in 2025
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency. So, if you’re just starting your search...
Real-Time Agent Assist Explained + 5 Industry Use Cases
When a customer has an urgent question or issue, every second counts. In fact, 90% of people expect immediate assistance when reaching out to a company and may easily take their business elsewhere if you don’t respond fast enough. But without the right tools, even the...
Playing Two Truths and a Lie with LLMs
Every day, I use ChatGPT, Claude and Grok in my personal life. While it’s been two and a half years, I still marvel at the superpowers that have been bequeathed to us mere mortals by OpenAI, Anthropic, and X.AI and at a trivial cost (I’m a paid subscriber to all...
Top 10 Cognigy Competitors for CX in 2025
With as many as 67% of customers preferring self-service, you have to meet them where they are. That means introducing self-service support options like automated website chatbots, email, social media interactions, and call automation is key to keeping customers happy...
AI Agent Assist: Benefits for Your Team and Customers
Do you use AI-powered chatbots, email, voice, and text automations, but still feel like something is missing? Real automation shows up when your people get the right tools to succeed in their jobs. That’s why AI agent assist is the new benchmark for customer and...
Top 10 Sierra AI Competitors & Alternatives to Try in 2025
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...