by Eglė Račkauskaitė | Jul 21, 2026 | Contact Center AI
Call centers employ thousands of people across countries each year. However, the customer support sector has one of the most volatile labor markets across industries, with employee turnover sometimes even reaching 60%. Creating the right environment, learning... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great... by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Building an effective and productive call center support team starts with solid training, but it is reinforced with continuous call center coaching. The right agent coaching can help your team handle difficult customer cases in real time, learn ways to offer... by Eglė Račkauskaitė | Jul 15, 2026 | Contact Center AI
Delivering consistently great customer experiences isn’t easy. Every interaction matters, yet ensuring customers leave satisfied after every conversation with your support team is a challenge. As your contact center grows, quality assurance becomes even more critical... by Eglė Račkauskaitė | Jul 15, 2026 | Artificial Intelligence
Outbound calls help contact centers reach more customers, increase sales revenue, and break the limits of inbound. The right outbound strategy can generate thousands and help position your business in front of your direct audience. However, your outbound strategy can... 
