by Marc Vontobel | Jul 22, 2026 | Artificial Intelligence
Here’s a scenario that plays out in companies every day: someone spends 45 minutes hunting through Slack threads, old emails, and shared drives looking for a document that already exists. They eventually give up and recreate it from scratch. On the surface, that...
by Marc Vontobel | Jul 22, 2026 | Artificial Intelligence
This guide will show you how to rethink enterprise knowledge management for the realities of modern organizations: fragmented tech stacks, rising support costs, and the urgent need to make AI actually work. Today, knowledge is the most important yet often least...
by Eglė Račkauskaitė | Jul 21, 2026 | Contact Center AI
Call centers employ thousands of people across countries each year. However, the customer support sector has one of the most volatile labor markets across industries, with employee turnover sometimes even reaching 60%. Creating the right environment, learning...
by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great...
by Eglė Račkauskaitė | Jul 16, 2026 | Contact Center AI
Building an effective and productive call center support team starts with solid training, but it is reinforced with continuous call center coaching. The right agent coaching can help your team handle difficult customer cases in real time, learn ways to offer...
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