by Carey Morgan | Aug 6, 2025 | Artificial Intelligence
The Problem: Agents Don’t Have the Support They Need to Provide Seamless CX Not every customer issue can be solved by a virtual agent. When things get complex, human agents step in—but far too often, they’re doing so without the tools, training, or support they need....
by Alexa Schmitt Bugler | Jul 25, 2025 | Artificial Intelligence
In an industry built on trust, precision, and timely support, traditional insurance claims processing is often a source of frustration for both insurers and policyholders. Long cycle times, manual data entry, slow support, and siloed information are just a few of the...
by Scott Litman | Jul 14, 2025 | Artificial Intelligence
Call center leadership knows the struggle all too well. Reps are bouncing between multiple systems during live calls, searching through scattered documentation and logs spread across tools, platforms, and storage systems—while customers wait on hold. Training new...
by Paulina Major | Jul 11, 2025
“Can I speak to someone about my symptoms?” “Is this covered by my insurance?” “Can I reschedule my appointment?” Healthcare teams hear these kinds of questions all day long. They’re simple, but answering them over and over eats up valuable time, drives up costs, and...
by Paulina Major | Jun 27, 2025 | Artificial Intelligence
Like other industries, AI is gaining serious traction in healthcare. Health systems, insurers, and clinics alike are adopting conversational AI to boost efficiency and personalize patient interactions. This article offers a complete guide for 2025 on conversational AI...
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