by Alexa Schmitt Bugler | Feb 12, 2026 | Customer Experience
To drive retail growth, many retailers focus on their products and marketing initiatives. But standing out isn’t just about what you sell—it’s also about how you make your customers feel. Especially going into 2026, retailers are under more pressure than ever to...
by Alexa Schmitt Bugler | Feb 12, 2026
How to build an effective customer experience team? Creating a strong customer experience (CX) team starts with understanding the right structure, defining clear roles, and aligning best practices around measurable outcomes. When built intentionally, a CX team becomes...
by Eglė Račkauskaitė | Jan 19, 2026 | Customer Experience
Picture this: You step off a flight, exhausted and ready to collapse into bed. But instead of standing in a lobby line, clutching crumpled confirmation emails, your hotel room key is already waiting on your phone. Your preferences? Already loaded. Your late checkout...
by Paulina Major | Jan 18, 2026 | Customer Experience
With shrinking budgets, stretched support teams, and increasing expectations for on-demand service, colleges and universities are turning to AI-powered chatbots to modernize how they operate. Far beyond simple help desk tools, AI chatbots for higher education can now...
by Eglė Račkauskaitė | Jan 18, 2026 | Customer Experience
What if your hotel could handle hundreds of guest inquiries simultaneously, offer personalized recommendations at 3 AM, and save millions in operational costs? Hotel chatbots are making this possible, with: Omnichannel automation Unified data 24/7 customer...
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