by Eglė Račkauskaitė | Dec 8, 2025 | Artificial Intelligence
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great...
by Eglė Račkauskaitė | Dec 8, 2025 | Artificial Intelligence
Does this sound familiar? You try yet another knowledge management and customer support automation tool, but many features are still missing, leaving your team stressed and your customers frustrated. That’s the reality for many businesses nowadays: they need a...
by Alexa Schmitt Bugler | Nov 13, 2025 | Artificial Intelligence
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s...
by Eglė Račkauskaitė | Nov 10, 2025 | Artificial Intelligence
With as many as 67% of customers preferring self-service, you have to meet them where they are. That means introducing self-service support options like automated website chatbots, email, social media interactions, and call automation is key to keeping customers happy...
by Alexa Schmitt Bugler | Nov 10, 2025
As every customer service rep, IT specialist and internal support team knows, a helpdesk ticket is an essential part of any support process. Using a helpdesk keeps requests organized and ensures that assistance is delivered promptly and efficiently. There’s tons...
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