by Alexa Schmitt Bugler | Feb 12, 2026
Chatbots have existed for a considerable amount of time and have now become a crucial component of customer service for numerous companies. Nevertheless, with the advancement of AI technology, chatbots have also evolved, and one of the most powerful types of chatbots...
by Eglė Račkauskaitė | Feb 9, 2026 | Contact Center AI
Speech recognition technology helps businesses provide excellent customer service, build trust, and increase revenue. With the global voice and speech recognition market estimated to reach USD 53.67 billion by 2030, increasing from USD 20.25 billion in 2023, it’s...
by Eglė Račkauskaitė | Feb 9, 2026 | Contact Center AI
Customer expectations are rising, and 87% of support teams say they’ve seen a major shift in just the past year. Today, responding on time isn’t enough. Your agents also need to understand customer intent and emotional state to meet people where they are. When a...
by Eglė Račkauskaitė | Feb 3, 2026 | Contact Center AI
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready...
by Eglė Račkauskaitė | Jan 27, 2026 | Contact Center AI
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
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