by marketing team | Nov 19, 2024 | Artificial Intelligence
Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2027. Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying...
by Team Capacity | Nov 18, 2024 | Contact Center AI
Customer experience (CX) agents are in a tough spot. To keep KPIs on track they need to be able to quickly resolve customer issues, but often they don’t have the training or information they need to be successful. While ticket volumes are unlikely to go down, new...
by Team Capacity | Oct 2, 2024 | Contact Center AI
Customer experience and support leaders know better than anyone that the role of the agent can be a tough one. Contact Centers have experienced record volumes in recent years and there are no signs of that trend changing. In this environment, leaders need to consider...
by Team Capacity | Sep 6, 2024
The AI chatbot revolution is upon us. Conversational AI is transforming the enterprise world, providing companies with a more efficient way to interact with customers and employees. This comprehensive guide will introduce AI chatbots, explain their key features and...
by Team Capacity | Aug 23, 2024
What is self-service automation? Self-service automation empowers business users and customer-facing help desk teams to automate requests or support tickets traditionally handled by customer service or IT teams. Self-service automation enables individuals to...
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