by Team Capacity | Jun 17, 2022 | Artificial Intelligence
From providing applicants with instant answers to integrating with Facebook Messenger, Next Move has transformed their business by implementing Capacity’s AI-powered support automation platform. Since onboarding, 92% of people who interact with Next Move’s... 
by Team Capacity | Mar 31, 2022 | Artificial Intelligence
Last week, the Capacity team joined TMC members from across the country for TMC Days, Miami Nights. From innovative sessions to insightful conversations, we left feeling energized with several key takeaways. 1. The mortgage industry has gone paperless, but not... by Team Capacity | Mar 7, 2022 | News & Stories
We’d like to formally introduce MOBi – PRMG’s online business intelligence. MOBi provides instant answers to team members, saving them valuable time to work on other more important tasks. Who is MOBi? MOBi stands for My Online Business Intelligence. PRMG uses... by Team Capacity | Feb 16, 2022 | Artificial Intelligence
Everyone is looking to ramp up their CX strategies in 2022. Need some inspiration to help get the gears turning? We have the ultimate list of recommended books from customer experience leaders that will help elevate your game. On The Support Automation Show, a podcast... by Team Capacity | Feb 9, 2022 | Artificial Intelligence
On January 24th, our Capacity team kicked off 2022 with a four day in-person event and traveled to Nashville, Tennessee for Mortgage Banker Association’s IMB Conference. We always look forward to every opportunity we have to make new connections and share the power of... 
