by Team Capacity | Oct 16, 2024 | News & Stories
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Equals3, Inc. d/b/a Lucy, Envision Telephony, Inc. and certain... by Team Capacity | Sep 27, 2024 | Artificial Intelligence
We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners. The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned... by Team Capacity | Jul 17, 2024 | News & Stories
We’re excited to share that Capacity has been named to the 2024 KMWorld AI 100 list. The list recognizes leading companies that are using AI to empower clients with intelligent knowledge management. Capacity uses practical and generative AI to deflect... by Team Capacity | Jul 10, 2024 | News & Stories
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring... by Team Capacity | May 1, 2024 | News & Stories
Is your team drowning in support tickets? Struggling to get eyes on the pile of customer questions in your helpdesk, or respond to them quickly enough? Lean teams, heavy workloads, and rising customer demands put tremendous strain on support strategies. But... 
