by Alexa Schmitt Bugler | Feb 17, 2023
What is AI customer support? AI customer support uses artificial intelligence to solve low-level service issues. AI can answer common customer questions, manage nuanced tickets, and personalize consumer experiences. This leads to shorter wait times, better agent...
by Team Capacity | Feb 10, 2023
What is an event chatbot? An event chatbot is designed to instantly interact with people attending a live event to answer all questions. In other words, it’s simply a bot that talks like a human. The purpose of an event chatbot is to provide automated...
by Team Capacity | Aug 30, 2021 | Artificial Intelligence
Many people think that only managers have a say in the technology a company implements. However, we believe that the members of the team who use the solution should have the most say. In this article, we’ll share how to get a manager’s buy-in on the implementation of...
by Team Capacity | Mar 19, 2021
The network is a prime hunting ground for cybercriminals. Enterprise AI can certainly help with network risk scoring by offering accurate analysis and reporting of vulnerabilities. So then, companies can prioritize action around high-risk areas. Additionally,...
by Team Capacity | Mar 19, 2021
User and machine behavioral analysis are critical for the new frontier of cyber defense. As more AI is deployed by cybercriminals to enact breaches, Enterprise AI can determine patterns that are distinctly human-based from those that are machine-based and respond...
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