by Alexa Schmitt Bugler | Aug 24, 2026
From customer service routing to data entry to workflow approvals, business process automation (BPA) uses AI and other software to reduce or eliminate repetitive tasks for human teams. For contact centers and customer-facing teams, BPA reduces operational costs, cuts...
by Alexa Schmitt Bugler | Aug 21, 2026
What is workflow automation? Workflow automation is the use of software, apps and AI to complete business tasks automatically, without manual intervention. Workflow automation often follows a set of pre-determined rules or triggers to execute one task or a series of...
by Eglė Račkauskaitė | Aug 10, 2026 | Customer Experience
Customer service in the BPO (business process outsourcing) industry is evolving and expanding. Sixty-one percent of customer support leaders report an increase in call volumes, and 58% expect the trend to continue. So, offering a support team across a few locations no...
by Alexa Schmitt Bugler | Aug 10, 2026 | Customer Experience
AI agents for retail are expected to drive 20-30% efficiency gains for retail businesses in the next five years—making investing in AI for retail a high priority for business leaders today. With customer expectations and the cost of meeting them rising fast, retailers...
by Eglė Račkauskaitė | May 29, 2026 | Artificial Intelligence
AI solutions for automotive customer experience help companies deflect repetitive inquiries, reduce busy work, improve customer experience, and limit no-shows. Many companies are following the automation path. A recent Grand View Research report estimates that...
Customer Support
HR & Ops
IT Support
Sales & Marketing
