by Team Capacity | May 25, 2023
Let’s be real. Nowadays, if we can avoid making a phone call, we will. I’ll always check for a way to order food delivery online or book a doctor’s appointment using my patient portal. If I need to find an answer to a question, I will scour a website...
by Alexa Schmitt Bugler | May 18, 2023
Pop Quiz: What do AI, knowledge management, and a swashbuckling adventure have in common? Answer: Just as a captain relies on their trusty compass to navigate uncharted territories, you should be looking to AI to guide you through the unexplored depths of...
by Team Capacity | May 18, 2023
Imagine a world where your support team is no longer buried under an avalanche of repetitive questions, and your employees can access vital information at lightning speed. Sounds like a dream, right? Luckily knowledge base management software makes this a reality. But...
by Team Capacity | May 12, 2023
Did you know that 73% of customers want to solve their product or service issues on their own? In fact, the same report from Aspect (now Alvaria) found that customers would rather clean a toilet than talk to customer service. Yikes! Enter...
by Team Capacity | May 10, 2023
Today’s business landscape has become insanely competitive. Customers crave personalized experiences. And they have higher demands than ever before. At the same time, 67% say they prefer self-service over talking to one of your agents. Add to that executives...
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