by Alexa Schmitt Bugler | Jun 1, 2023
Isn’t the best complaint the one that never has to be delivered? With more and more customers taking their service woes to social media and review sites, companies have to focus on their experience for sustainable success. And, even though attention and budgets...
by Team Capacity | Jun 1, 2023
AI. It’s the biggest buzzword of the year. AI this – AI that. It can be overwhelming. Now, close your eyes. Have you ever wondered: “Does my team really need AI,” or “I think using AI is too impersonal,” or “AI software is too...
by Team Capacity | Jun 1, 2023
If you’re in customer or IT support, you’re no stranger to the chaos of managing support tickets. A constant stream of tickets flows in, each demanding attention and resolution. Assigning tickets to the right teams, keeping track of their status, ensuring...
by Team Capacity | May 31, 2023
Attention IT gurus and customer support leaders! The game is changing, and so are the rules. Conversational AI solutions are becoming the new standard in a world increasingly dictated by the need for fast, personalized, and efficient customer support. They’re...
by Alexa Schmitt Bugler | May 26, 2023
Knowledge is power, right? So in today’s business landscape, one might say, a well-organized, intelligent knowledge base is your Mjölnir (you know, Thor’s hammer). But how do you know if you really need one? Maybe your Toby plugin is getting the job done...
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